HomeBusinessM&S click and collect...

M&S click and collect finally returns months after cyberattack

The click and collect service at Marks & Spencer has finally been restored almost four months after the brand was hit by a major cyberattack.

Online ordering on the company’s website and mobile app was suspended on 25 April, when contactless payments and click and collect systems stopped working in stores.

The retail giant resumed online orders to addresses after six weeks but the click and collect service, which allows customers to order online and pick up the items in an M&S shop, was the last to be restored.

The M&S website now states on a page about the cyber incident: “Our fashion, home and beauty range is now available for home delivery to the UK, and flowers and gifting are now available for home delivery to England, Scotland and Wales.

“Click & Collect is now available for online orders.”

The click and collect service at Marks & Spencer has been restored (EPA)

The retailer has not yet commented on the cause of the delay.

Click and collect depends on integration between online ordering platforms, inventory management, payment systems and in-store logistics, The Times reported. It is thought the cyberattack disrupted these systems, making it harder for M&S to get click and collect secure again.

The attack, which began in late April, left M&S unable to take online orders for over six weeks.

M&S estimates the attack will cost around £300 million in lost profits, but expects to recover up to half through cost management, insurance, and other measures.

The incident led to the theft of personal customer data, potentially including names, email addresses, postal addresses, and dates of birth.

Hacking groups called DragonForce and Scattered Spider have been connected to the attack.

Marks & Spencer’s chair Archie Norman, speaking at a business and trade select committee in July, said it was “not an overstatement to describe it as traumatic”. He added: “We’re still in the rebuild mode and will be for some time to come.”

He said the ordeal was “like an out-of-body experience” and that he had not experienced “anything quite like this” before in his extensive time working in the corporate world.

“It’s fair to say that everybody at M&S experienced it, like our ordinary shop colleagues working in ways they hadn’t worked for 30 years, working extra hours just to try and keep the show on the road,” he said.

“For a week probably the cyber team had no sleep, or three hours a night.”

Source link

Most Popular

More from Author

Read Now

Hernandez Govan found not guilty in ambush killing of rapper Young Dolph

A man on trial for organizing the ambush killing of rapper Young Dolph at a Memphis bakery in 2021 has been found not guilty.A Memphis jury deliberated about three hours before finding Hernandez Govan, 45, not guilty of first-degree murder and conspiracy to commit...

S. M. Tanveer expresses concerns over wastage of precious water resources

S. M. Tanveer has expressed concerns over a staggering 1.5 million acre-feet (MAF) of water was wasted in just seven days from the Kotri Barrage, enough to sustain agriculture water requirements for 16.4 million acres of land for an entire year. This alarming wastage highlights the...

Morgan Wallen snubs 2026 Grammy Awards entirely

Morgan Wallen just revealed he does not plan on submitting his hit album, I’m The Problem, for the 2026...

What Is The Jackson Hole Conference And Why Did Indian IT Stocks Jump Just Before It? | Explained | Business News

Last Updated:August 20, 2025, 20:44 ISTThe Jackson Hole Conference, formally known as the Jackson Hole Economic Symposium, has been organised annually since 1978 by the Kansas City Federal ReserveInfosys, TCS and Mphasis saw gains up to 4% in a single day.Indian IT stocks, which had been sluggish...

Meghan shares one-pan pasta dish as she drops huge hint to fans | Lifestyle

Watch as the Duchess of Sussex whips up a simple pasta dish as she hints to her followers that more “goodness is coming soon”.Posting on her Instagram account on Tuesday (19 August), Meghan, 44, can be seen cooking a spaghetti dish, which included homemade preserved lemons.The clip,...

This Simple Rainwater Harvesting Trick Can Help You Save Thousands Of Litres During Monsoon | Science & Environment News

Monsoon showers aren’t just about lush greenery and cool breezes; they’re also nature’s gift to replenish our water supply. With one simple rainwater harvesting trick, you can capture and reuse thousands of litres of water, reducing bills and helping the planet. Across cities and towns, water scarcity is...

GST Rate Overhaul: Sitharaman To Table Proposal Before GoM on Aug 20 | Economy News

New Delhi: Finance Minister Nirmala Sitharaman is expected to present the Centre’s plan to simplify GST rates before a Group of Ministers (GoM) at a two-day meeting starting August 20 in Delhi. The GoM, led by Bihar Deputy Chief Minister Samrat Choudhary, will meet in person at Vigyan...

Nutritional deficiencies that can lead to anaemia, thyroid, and other health problems |

Nutritional deficiencies remain a major public health concern worldwide, affecting individuals across all age groups. A study published in the Journal of Preventive Medicine and Hygiene identifies iron, vitamin D, and iodine as the most common deficiencies. These nutrients are essential for healthy growth, immunity,...